COVID – 19
Your Wellbeing
This policy has been drawn up to limit the risks of propagation of the COVID-19 virus within Dos Arcos Usana and to preserve the health safety of guests, staff, and the Dos Arcos Usana family. We may, at any time modify this policy, with or without notice to the User.
We have been closely monitoring the COVID-19 situation and are following guidelines from the World Health Organisation (WHO) and local health agencies. We understand there are many concerns during this time and wish to assure you that the safety and well-being of all our guests, and our family, is of paramount importance to us.
Our Commitment
All of Dos Arcos Usana’s staff members will wear a face mask that covers their nose and mouth when inside and use gloves when cleaning guests’ rooms and while preparing breakfast N.B. children under the age of 6 are not required to wear a mask.
Guests’ rooms are rigorously cleaned and sanitized with all linen washed at high temperatures.
Time spent by staff members inside guests’ rooms is limited to as little as possible. We will not enter the room to clean if guests are inside. All rooms are aired for a minimum of 1 hour before arrival and during the daily cleaning.
Hand sanitizing gels are available throughout Dos Arcos Usana and all common areas and high touch zones are sanitized frequently throughout the day.
Wherever possible information will be shared with you electronically, including invoices, receipts for your stay etc. to reduce contact.
Should we (the owners of Dos Arcos Usana) contract Covid 19 (or come into contact with a confirmed case of Covid 19) and need to self-isolate, any reservations in the set period will be canceled and a full refund or credit for a future stay at Dos Arcos Usana will be offered. We will notify you of any such event as soon as possible and will endeavor to help find alternative accommodation options in the local area, however our financial liability will not extend beyond refund of the accommodation. All guests who stayed with us 7 days prior to our self isolation will also be notified.
Your Commitment
Inside Dos Arcos Usana, any guest aged 6 years and over must wear a face mask* at all times when outside of their room. This mask should always cover their nose and mouth. This applies to all common areas including hallways and stairwells.
Inside and outside Dos Arcos Usana we ask all guests to practice safe social distancing (↔ 1.5m).
At breakfast, each person / couple / family must sit at separate tables. Only when consuming food and drinks can you remove your face mask.
The Spanish government states that face masks are mandatory in all public indoor spaces and on all public transport (air, sea, bus and rail transport). This law applies to anyone aged 6 years and over. Failure to comply is punishable by a fine. More info, incl. exemptions can be found HERE.
These arrangements are put in place to offer the best compromise between the quality of service during your stay and the health security of both yourselves and the people with whom you will be in contact with during the pandemic period. We ask that everyone do their utmost to respect these arrangements as conscientiously as possible.
* We recommend medical/surgical masks that meet EN 14683 standards with a CE marking, community masks (industrially manufactured textile mask, somethies with a clear window), or a Filtering Facepiece (FFP) or FFP2/FFP3 mask (in everyday life these are often also referred to as N95 or KN95 masks) that reference UNE EN-149 standards with a CE marking. Homemade textile masks must be well fitted to the face and consist of two, preferably three, layers of tightly woven fabric. Visors (shields), scarves or ad-hoc cloths may not be used as a substitute for a mask.